Job Description

The CRM Consultant works with client companies in the design, implementation, and support of Microsoft Dynamics CRM engagements; with some involvement with Sales.

Responsibilities Include

• Assist sales personnel with the identification of client and prospect CRM needs
• Perform CRM visioning and design sessions with clients and prospects
• Perform business analyst and requirements gathering activities during client implementations
• Document system specifications for customizations and guide developers through the
• Work closely with clients in the configuration and migration to the new CRM solution
• Design and develop data migrations and integrations with the CRM solution
• Provide cross team support
• Provide timely, high quality client service that meets or exceeds client expectations
• Other duties as assigned

Basic Requirements

• Bachelor’s degree preferred, in a relevant field
• Minimum 2 years’ experience working with Microsoft Dynamics CRM
• Report writing experience, SQL Reporting Services a plus

Preferred Requirements

• Experience with Scribe a plus
• Experience with JavaScript
• Excellent client skills and customer relationship management skills
• Ability to work independently at client site
• Solid understanding of business and information technology processes
• Travel required